ISSUE: Crystal Reports are not showing images in the report for self-hosted clients.
Solution: This issue exists because the CrystalImageHandler.aspx is not registered in the IIS manager.
**Please make sure that an IIS administrator or someone with equal privileges performs the task needed to correct this on the server.**
The steps to take to correct this issue are as followed:
- Log into the server hosting the IIS manager.
- Open the IIS manager
- Select the <Server name> -> Sites -> [Default Web Site -or- serverName]
- Open the Handler Mappings of the server
- Search that there is not a name of CR in the list
- Search that there is not a Path of CrystalImageHandler.aspx in the list
- If it does not exist right click and select Add Managed Handler…
- Enter:
- Requested path: CrystalImageHandler.aspx
- NOTE: The following entry should work for either CR12 or CR13. The portion that is used is the PublicKeyToken which will match for either version
- Type: CrystalDecisions.Web.CrystalImageHandler, CrystalDecisions.Web, Version=12.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304
- Name: CR
- Click requested restrictions
- Mapping tab: nothing selected
- Verbs tab: All verbs is selected
- Access tab: script
- Click Ok
- Click Ok
- Select the Reports folder
- Select the Handler Mapping
- Perform the same steps as above
- If the CR handlers are not enabled, restart the worker process
