Crystal Reports are not showing images in the report for self-hosted clients

ISSUE: Crystal Reports are not showing images in the report for self-hosted clients.

Solution: This issue exists because the CrystalImageHandler.aspx is not registered in the IIS manager.

**Please make sure that an IIS administrator or someone with equal privileges performs the task needed to correct this on the server.**

The steps to take to correct this issue are as followed:

• Log into the server hosting the IIS manager.
• Open the IIS manager
• Select the <Server name> -> Sites -> [Default Web Site -or- serverName]
• Open the Handler Mappings of the server
• Search that there is not a name of CR in the list
• Search that there is not a Path of CrystalImageHandler.aspx in the list
• If it does not exist right click and select Add Managed Handler…
• Enter:
  • Requested path: CrystalImageHandler.aspx
  • NOTE: The following entry should work for either CR12 or CR13. The portion that is used is the PublicKeyToken which will match for either version
  • Type: CrystalDecisions.Web.CrystalImageHandler, CrystalDecisions.Web, Version=12.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304
  • Name: CR
  • Click requested restrictions
    • Mapping tab: nothing selected
    • Verbs tab: All verbs is selected
    • Access tab: script
• Click Ok
• Click Ok
• Select the Reports folder
• Select the Handler Mapping
• Perform the same steps as above
• If the CR handlers are not enabled, restart the worker process